Careers

Role: CNC Machine Tool Field Service Technician

Reports To: Service Manager

Job Summary:

We are looking for a skilled and experienced CNC Machine Tool Field Service Technician to join our team. This role is responsible for installing, maintaining, troubleshooting, and repairing CNC machine tools at customer sites. The ideal candidate has a strong mechanical and electrical background, excellent problem-solving skills, and a commitment to providing outstanding customer service.

Key Responsibilities:

Installation & Commissioning:

• Install and set up CNC machine tools, ensuring proper alignment and functionality.
• Perform calibration, testing, and verification of machine performance.
• Train customers on machine operation, maintenance, and safety procedures.

Troubleshooting & Repair:

• Diagnose and repair mechanical, electrical, hydraulic, and pneumatic issues on CNC machines.
• Read and interpret schematics, technical drawings, and manuals to identify problems.
• Work with manufacturers and technical support teams to resolve complex issues.

Preventive Maintenance & Upgrades:

• Perform routine maintenance and inspections to prevent equipment failures.
• Recommend and install machine upgrades, retrofits, and replacement components.
• Ensure all service work is documented accurately and thoroughly.

Customer Support & Communication:

• Provide technical support and guidance to customers on-site and remotely.
• Communicate effectively with customers to explain issues, solutions, and recommendations.
• Maintain professional and positive relationships with customers to ensure satisfaction.

Qualifications & Experience:

• 5+ years of experience in CNC machine tool service, maintenance, or repair.
• Strong knowledge of CNC controls such as Okuma and Fanuc.
• Experience with mechanical, electrical, hydraulic, and pneumatic systems.
• Ability to read schematics, wiring diagrams, and technical manuals.
• Strong troubleshooting and diagnostic skills.
• Excellent customer service and communication skills.
• Willingness to travel to customer sites (regional/national).
• Valid driver’s license and ability to lift heavy components as required.

Preferred Qualifications:

• Technical diploma or certification in Electromechanics, Industrial Maintenance, or CNC Technology.
• Experience working with major CNC brands such as Okuma, Tsugami etc.
• Familiarity with PLC programming and automation systems.

Benefits:

• Competitive salary and overtime opportunities.
• Comprehensive health, dental, and vision.
• Paid time off, holidays, and travel expenses covered.
• Ongoing training and professional development.

EMEC Machine Tools is looking for proven Area Sales Managers to join our sales team. The firm’s products are high quality CNC machinery from Japan, Germany and the UK.

The ideal candidate will be responsible for establishing and building relationships with our existing CNC machine tool customer base as well as developing new business opportunities in our Ontario office.

Experience in sales of machine tools, particularly to the automotive, aerospace, mold and die and industrial markets is highly desirable. The individual will bring to the position high credibility through proven track record of performance, and who brings inside knowledge, energy, and enthusiasm to their new job.

The individual is accountable for account development, and developing and maintaining strong customer relations with their territory. The individual’s collaborative nature will help you succeed when coordinating with internal departments, our builders and suppliers. If you are a results-oriented individual who is an unyielding prospector who will seek out and close new business while maintaining existing relationships, we welcome the opportunity to discuss your desire to establish yourself in a career with EMEC.

This full-time position is located in Mississauga, Ontario.

Responsibilities: 

• Develop and maintain a strong working knowledge of Machine Tool Industry and all products and service sold.
• Successfully selling CNC machine tools and value added services by reaching or exceeding company goals.
• Responsible for identifying customers needs and solutions and maintain face to face time with customers/prospects.
• Managing critical projects through installations and ensuring optimal customer satisfaction,
• Responsible for prospecting via phone, and drop ins of new potential customers within the territory.
• Maintain a strong teamwork relationship with all internal departments. (Service/Engineering/Admin/Parts/Sales)
• Develop and maintain strong relationships with current and prospective customers.
• Develop and maintain strong relationships with our builders and suppliers.
• Responsible for updating and maintaining the customer database using EMEC’s web-based CRM software. (Lead Management, Sales Forecasts, Call Activity, Follow Up Plans etc)
• Actively attends/participates in product training seminars

Qualifications:

• Experience within the Machine Tool Industry
• Experience in the position of Area Sales Manager.
• Must have a strong mechanical/technical aptitude
• Excellent interpersonal skills, such as collaboration, listening, respect and work ethic, which leads to lasting and trusting relationships with team members and customers.
• Strong project management and time management skills
• Proven negotiation skills and demonstrated problem solving and decision making.
• Familiarity with web-based sales software.
• Strong initiative, competitive drive and goal-oriented.
• Demonstrated application of basic computer skills. (Outlook, Office, Excel etc)
• Ability to travel by automobile and air plane.

We offer a competitive compensation package commensurate with experience and qualifications, plus commissions

EMEC Machine Tools is looking for proven Area Sales Managers to join our sales team. The firm’s products are high quality CNC machinery from Japan, Germany and the UK.

The ideal candidate will be responsible for establishing and building relationships with our existing CNC machine tool customer base as well as developing new business opportunities in our Montreal office.

Experience in sales of machine tools, particularly to the automotive, aerospace, mold and die and industrial markets is highly desirable. The individual will bring to the position high credibility through proven track record of performance, and who brings inside knowledge, energy, and enthusiasm to their new job.

The individual is accountable for account development, and developing and maintaining strong customer relations with their territory. The individual’s collaborative nature will help you succeed when coordinating with internal departments, our builders and suppliers. If you are a results-oriented individual who is an unyielding prospector who will seek out and close new business while maintaining existing relationships, we welcome the opportunity to discuss your desire to establish yourself in a career with EMEC.

This full-time position is located in Montreal, Quebec.

Responsibilities

• Develop and maintain a strong working knowledge of Machine Tool Industry and all products and service sold.
• Successfully selling CNC machine tools and value added services by reaching or exceeding company goals.
• Responsible for identifying customers needs and solutions and maintain face to face time with customers/prospects.
• Managing critical projects through installations and ensuring optimal customer satisfaction,
• Responsible for prospecting via phone, and drop ins of new potential customers within the territory.
• Maintain a strong teamwork relationship with all internal departments. (Service/Engineering/Admin/Parts/Sales)
• Develop and maintain strong relationships with current and prospective customers.
• Develop and maintain strong relationships with our builders and suppliers.
• Responsible for updating and maintaining the customer database using EMEC’s web-based CRM software. (Lead Management, Sales Forecasts, Call Activity, Follow Up Plans etc)
• Actively attends/participates in product training seminars

Qualifications

• Experience within the Machine Tool Industry
• Experience in the position of Area Sales Manager.
• Must be fully bilingual in French & English. (Verbal & Written Communication)
• Must have a strong mechanical/technical aptitude
• Excellent interpersonal skills, such as collaboration, listening, respect and work ethic, which leads to lasting and trusting relationships with team members and customers.
• Strong project management and time management skills
• Proven negotiation skills and demonstrated problem solving and decision making.
• Familiarity with web-based sales software.
• Strong initiative, competitive drive and goal-oriented.
• Demonstrated application of basic computer skills. (Outlook, Office, Excel etc)
• Ability to travel by automobile and air plane.

We offer a competitive compensation package commensurate with experience and qualifications, plus commissions.

EMEC Machine Tools seeks an Applications Engineer to focus on Applications with a view to becoming involved as well in the Installation and Servicing of the CNC Machines.

Compensation consists of a competitive salary commensurate with experience and qualifications and car allowance.